Philadelphia

Very bad experience! I was never even seen for my appointment. I had a 10:30 appointment but arrived 10 minutes... read moreVery bad experience! I was never even seen for my appointment. I had a 10:30 appointment but arrived 10 minutes late due to parking/traffic in the city. I called to let them know I was running late but was on my way. When I arrived I sat for about 5 minutes then was given paperwork to fill out. I was then told that there wasn't anyone available to see me and I needed to reschedule, which I chose not to do. read less

I was serviced by the old gay man. He was usually rude and not very good at his job. After... read moreI was serviced by the old gay man. He was usually rude and not very good at his job. After six treatments over 3-4 months, I barely noticed any change in the amount of hair. He was routinely late for the appointment and then rushed to make time for the next appointment. During the session he would waste time making chit chat about his time in Thailand etc instead of working. I think they were doing this because I used a groupon deal and they didnt like that.

Update from 6/5/16: In response to the comment from the representative of this business- Every word of this review is true. Just because its unfavorable doesn't make it untrue. Calling something you don't like "Hate Speech" is a cheap tactic.  You cannot bully reviewers to get favorable reviews. You may have gotten rid of the employee in question, but the review is accurate about my experience. I don't have anything to gain by writing this review other than informing the community read less

Everyone at Metro Laser is kind, attentive and very professional. I never have to wait long or at all when... read moreEveryone at Metro Laser is kind, attentive and very professional. I never have to wait long or at all when arriving. On the day of my first appointment, there was paperwork to be filled out--including some medical history. Everything was explained very well and precisely. The process of the laser hair removal for underarms is very quick! I would say about 5-10 minutes total! The staff is just phenomenal. I'm in the process of getting treatment and Grace has been amazing. I am seeing really good progress. The place is very clean as well. I bought a deal off of Groupon, however I wouldn't mind purchasing one of their packages they have listed on their website after I've completed my six months. I would highly recommend! read less